The DSS has adopted a ‘digital first’ approach in line with government policy, based on advice and having regard to the experience of Public Guardians in other jurisdictions.
International experience has shown that paper-based registration processes tend to be inefficient, error prone, vulnerable to data breach and fundamentally unsustainable.
The DSS has spoken publicly of its establishment on a digital platform for several years.
Recent research by Safeguarding Ireland has shown that only 6% of adults have an EPA. It will be important to promote uptake among greater numbers and younger adults and our systems and the DSS business model must be equipped to manage increased volumes efficiently.
Call for more people to make an Enduring Power of Attorney - Safeguarding Ireland
If a donor is not able to complete the relevant steps on the online portal, even with support, which may of course include professional support throughout, they may be reassured that the DSS will facilitate an alternative 5-step process.
This commences with an initial engagement to verify the identity of the donor and their attorney(s) to substitute the ID authentication supplied by the online system.
The nature of an alternative non-digital process necessarily involves longer timeframes and additional steps to ensure we meet our continued commitment to data protection and reduce the risk of error. The data provided throughout the paper process has to be input by the DSS into the portal at every stage to replicate what can be done in real time by engaging directly with the system.