Monitoring and supervision

Designated healthcare representatives are not required to send reports to us.

However, we can send someone to talk to you, or the person who has appointed you, and ask that person to provide us with a report. For example, we may send a general visitor or special visitor to talk to you if we have received a complaint or want to make sure the agreement is working the way that it should. 

If and when the advance healthcare directive comes into effect, you must keep a record of the decisions you make on behalf of the person. If the person regains the ability to make healthcare decisions, you must provide a copy of this record to them. We can also request a copy of the record.