Complaints about a decision support arrangement

You can make a complaint about how some decision support arrangements were made, changed, or cancelled. These are:

  • Decision-making assistance agreements
  • Co-decision-making agreements
  • Enduring power of attorneys made under the 1996 Act
  • Enduring power of attorneys made under the 2015 Act.

This includes complaints about any person who was involved in making, changing, or cancelling the decision support arrangement, where that person:

  • Used fraud, coercion, or undue pressure
  • Made a false statement.

It also includes complaints about the current arrangement not or no longer being appropriate to the person’s needs.

In most situations, complaints will relate to an active decision support arrangement, The exception to this is where the complaint relates to the use of fraud, coercion or undue pressure to cancel a decision support arrangement.