Complaints about a decision-making assistant

You can make a complaint to us about a decision-making assistant or a decision-making assistant agreement.

Complaints must be for one or more of the following reasons. A decision-making assistant:

  • Has helped or is trying to help the person with decisions that are not included in the decision-making assistance agreement
  • Has made or is trying to make decisions on behalf of the person or with the person
  • Is not following the guiding principles or the code of practice for decision-making assistants
  • Is unable to perform their functions and responsibilities under the decision-making assistance agreement
  • Is no longer eligible to perform in the role
  • That fraud, coercion, or undue pressure was used to get the person to make, change or cancel the decision-making assistance agreement.