What happens after we have received a complaint?

If, following an investigation, we consider that a complaint is well founded, we may:

  • provide advice and guidance to the person complained of;
  • increase the level of supervision of the decision supporter; or
  • refer the case to court.

The court has the power to remove a decision supporter from their role and/or end the decision support arrangement.

If we consider that the complaint is not well founded, we will explain the reasons for our decision to the person making the complaint. This could be because we found there is no evidence to support the complaint. The person making the complaint can seek an internal review of our decision or appeal our decision to court.