MyDSS Portal FAQ

We have provided answers to frequently asked questions about setting up a MyDSS account and using a MyDSS account. We will keep these answers up to date and add more questions as they arise.

Creating a MyDSS portal account gives you quick and easy access to all services the Decision Support Service provide. It also lets you store all your personal information and decision support arrangement details in a safe and secure way.

You can use your MyDSS portal account to apply for a decision support arrangement at a time that suits you. You can save your applications at any stage of the process and return to them later for you to complete. We can also contact you on your MyDSS portal account to deal with any issues you have with your applications. This prevents any unnecessary delays and reduces the need for you to send any documents by post.

We recommend that you sign up for a MyDSS portal account and verify it through the MyGovID verification process. This guarantees the best experience when using our services.

You access the MyDSS portal through the Decision Support Service website. It can be accessed using the MyDSS sign in button at the top right corner of your screen. This button is visible no matter where you are on the website.

The first time you visit the MyDSS portal you will need to create a MyDSS portal account. An account can be created using  your email, a selected password and your name. This gives you  basic access to the MyDSS portal. You need to verify your MyDSS account to get full access. Full access lets you submit an application or accept your role as a supporter.

For a guide on setting up a light portal account please watch our video or visit our detailed guidance. Click on the link How to create a light MyDSS account to watch the video.

 

We recommend that you sign up for a MyDSS portal account and verify it through the MyGovID verification process. This guarantees the best experience when using our services.

If you already have a verified MyGovID account you can use the MyGovID login option on the MyDSS sign in screen or follow the MyGovID verification steps in the blue box in the centre of the screen while signed in.

Please watch our video on verifying your MyDSS portal account using MyGovID or visit our portal guidance document on how to create an account step by step. 

Click on the link How to verify my account using MyGovID to watch the video.

 

Please click the link help and support section of the MyGovID website or click on the link contact page for guidance on how to contact their support team.

You do not have to use MyGovID to verify your identity. This can be done by completing a form and submitting documents to the DSS. Please contact the Information and Support Services team on 01 211 9750 or by email at queries@decisionsupportservice.ie for more information.

Please check out all our FAQs and click on the link ‘how to’ videos on the Decision Support Service website.

If you are still experiencing issues with your MyDSS account, please contact the Information and Support Services team on 01 211 9750 or by email at queries@decisionsupportservice.ie.

The Decision Support Service welcomes your feedback which will be considered and used to improve MyDSS where appropriate. 

You can submit your feedback directly to our Information and Support Services team by phone on 01 211 9750 or by email at queries@decisionsupportservice.ie

Alternatively, you can message the Decision Support Service via our Get In touch page on our website by clicking this link. 

There are two ways to access your messages when signed in to your MyDSS account. By selecting the envelope icon on the navigation bar in the top righthand corner of your screen or from the dropdown menu by clicking on your name.  

All messages sent to you are shown when you open the messages section of your MyDSS account. You can view each message by selecting the ‘view details’ icon.  

You can only change your password when signed in to your MyDSS account.  

On the MyDSS homepage 

  • Select your name in the top right-hand corner. 
  • A drop-down menu will appear, select the Change password option. 
  • You will then be requested to enter your new password and to re-enter to Confirm New Password
  • Then select Save
  • You should see a notification informing you that Password successfully changed. 

You can update your details by selecting 'Your details' on the MyDSS homepage. You can then update your personal details. Your first name, surname, and your email address will have already be presented and cannot be changed; we ask you to update the rest of the form. When you are finished completing the form please select ‘Confirm and Save’. If you are a decision support service panel member, please refer to your Moodle account. 

To make an arrangement application via MyDSS, you and your supporter(s) need to verify your MyDSS accounts. This means that you each need to give the Decision Support Service enough evidence to confirm your identity. You can do this by linking your MyDSS account with a MyGovID account, or by using our non-MyGovID verification process. 

Please see the following FAQs for more information on how to verify your account: 

  • How do I verify my DSS portal account with MyGovID?  
  • How do I verify my DSS portal account if I do not have a MyGovID?   

You do not need to complete an application all at the same time. You can come back to your application at any time. Just make sure that you click the ‘save’ button at the bottom of your screen before exiting. This saves any details you have added or edited.  

Once you have entered all the details of your arrangement in step 1 of your MyDSS application, you will need to click the ‘Generate documents’ button on the last page, and then the ‘Save and return to application’ button at the bottom of the page. You do not need to do anything with the documents that appear on the page. At this point, you can contact the Decision Support Service by phone on 01 211 9750, or by email at queries@decisionsupportservice.ie, to inform us that you have finished filling your application details, or you can wait for us to contact you. We will then provide you with your generated documents via a MyDSS message, and you can download your documents from the message. 

Once you have received and downloaded these documents, you need to sign your declarations, get any supporting documents signed and (where appropriate) give notice to your notice parties, using the Notice Form provided. This is called ‘executing’ your arrangement. 

For more information on how to execute an arrangement, please click on the link guidance material, which can be found in by clicking into the link Resources section.  

The quickest and easiest way to make an application for a decision-making assistance agreement, co-decision-making agreement or enduring power of attorney is via the MyDSS portal. Before making an application, you must ensure that you and each of your supporter(s) have set up verified MyDSS accounts. 

Click on the link How to make an arrangement application on MyDSS to watch the video.

To make an application, you must be signed into the account of the person who requires the support. From your MyDSS home page, select the ‘Applications’ option, then click on the ‘+ Start new application’ button and choose the type of arrangement you are applying for. You will then be brought to the online application form for your arrangement. 

For guidance on how to complete the form, please visit our Arrangement Application Step-by-Step Video. 

For more information on how to complete each type of arrangement application, please click on the links below to visit our how to guides: 

If you are applying to make a co-decision-making agreement, you can only add one supporter to your arrangement. If you want to appoint different co-decision-makers to make different decisions with you, you will need to submit a separate co-decision-making agreement application with each supporter. 

If you are applying to make a decision-making assistance agreement or an enduring power of attorney, you can add more than one supporter to your arrangement. When you get to the ‘Supporter details’ section of your application, you can use the ‘+ Add supporter’ button to add a supporter. Once you save their details, you can use the same button again to add another supporter. You can use this button to add as many supporters as you need in your arrangement. 

Once you have filled in all the details of your arrangement and you have received your arrangement documents, your supporter(s) will receive a message in their own MyDSS account(s), informing them that they have been appointed as a supporter in your arrangement.  

Before you can submit your application, each supporter will need to log in to their MyDSS account, go to their messages and open this message. They will need to scroll down to the bottom of the message where they will see a field titled ‘Confirm your approval’. They must select ‘Yes’ from the dropdown menu, then click on the ‘Submit’ button.  

Your supporters can do this at any time once you have received your arrangement documents. Once each supporter has done this, the green “Submit application” button on your arrangement application will become active and you will be able to submit your application using your own MyDSS account. 

You can apply for a fee waiver if you cannot afford to pay a fee on your MyDSS account. To apply you must be signed in to a verified MyDSS account. You must go to the fee waiver section on the homepage of your MyDSS account.  Here you can complete and submit a fee waiver application.  

Please visit our Section 4.6 of our resources for additional guidance on Fee Waivers. For help submitting a fee waiver application on the portal Please watch our video on submitting a fee waiver application on the MyDSS portal, alternatively visit our portal guidance document and click on the link on how to submit a fee waiver step by step 

he quickest and easiest way to make an objection is via the MyDSS portal. From your MyDSS home page, select the ‘Objections’ option, then click on the ‘+ Make new objection’ button. You will then be brought to the online objection form. 

For more information on how to complete an objection form, please click on the link Objections Step-by-Step Guide. 

We send all your report templates by message to your MyDSS portal account. The message with your report is sent the day after your decision support arrangement is registered. You start your report by opening the message to download it.  

You only begin to fill out your report after you download and save it to your device. The message with your report template remains open for the entire reporting period and you can download it up until the response due date closes on the message. You must contact us if you have not downloaded your report template and the response due date closes on the message. 

You can submit your completed report by uploading it to the message we sent with your report template. You select ‘add document’ to upload your completed report from your device. When uploaded to the message it appears on screen under your upload documents section. You must select ‘submit’ at the bottom of the message to send your completed report back to us.  

The message with your report template remains open for the entire reporting period and you can upload your completed report up until the response due date closes on the message. You must contact us if you have not uploaded your completed report and the response due date closes on the message. 

You must sign and date all your completed reports. You approve them as part of your report under the declarations section at the end of the report template. This must be done before it is submitted on your MyDSS portal account. Reports that you do not fill in or submit but are part of your reporting requirements under the decision support arrangement must still be signed and dated by you.  

Only one supporter needs to submit the report if multiple supporters have completed it. You must agree on the supporter responsible to prevent the same report being submitted multiple times.