MyDSS “How to” Videos

Read more about common issues and questions relating to our online portal MyDSS.

You can also click on the link to find our step-by-step guides. These guides step you through the processes for different applications and forms on MyDSS. 

You can also watch the videos below that will show you the processes for different applications and forms on MyDSS, including how to set up an account.

 

How to create a light MyDSS account

A light MyDSS account is the first step to creating an MyDSS account. It only requires a name, email address, and password of your choosing. This video shows you how to how to sign up for a basic account.

Click on the link How to create a light MyDSS account to watch the video

 

How to verify my account using MyGovID

We recommend that you sign up for a MyDSS portal account and verify it through the MyGovID verification process. This guarantees the best experience when using our services. This video provides a step-by-step demonstration of how to verify your account using MyGovID.

Click on the link How to verify my account using MyGovID to watch the video

 

How to navigate a light MyDSS account

A light MyDSS portal account provides some basic services. This video will show you the key features of a light account and how to navigate the different pages.

Click on the link How to navigate a light MyDSS account to watch the video

 

How to navigate a verified MyDSS account

To get full access to DSS services you need to verify your account. Once you have done verified your account, this video will show you how to navigate the different features of a full account.

Click on the link How to navigate a verified MyDSS account to watch the video

 

How to make an arrangement application on MyDSS

Once you are ready to make an arrangement application this video will support you to complete this on MyDSS. An application can be completed in small steps or all at once. We recommend watching this video in small sections and pausing while you complete each section of the application.

Click on the link How to make a co-decision-making agreement or enduring power of attorney application on MyDSS to watch the video.

 

How to make a fee waiver application on MyDSS

Depending on your income and dependents, you might be eligible to have your application fee waived. More information on eligibility is available in our resources section. This video will show you how to make and application to have your fee waived on MyDSS.

Click on the link How to make a fee waiver application on MyDSS to watch the video.

 

How to use portal messages on MyDSS

The DSS  uses portal messages to communicate with you regarding many of your interactions with us. This provides a high level of security and privacy to you . This video will show you how to access your messages and how the different types of messages work.

Click on the link How to use portal messages on MyDSS to watch the video..